Have you ever had that experience where you go to a fast food place and order something and it feels like they're making everything EXCEPT for your order? It usually happens when you buy something small and they decide that other orders are more important but sometimes things can get out of hand.

On Saturday I was at Wendys with my friend and we bought 2 frostys and they just didn't want to give us ours. There were other people who ordered after us who also ordered just two frostys and they would getb there's in a couple minutes yet after 20 minutes of waiting and talking to the cashiers over and over we still didn't have anything.

Any stories like this to share?

Wow what a bunch of .. idiots. I would have called and made a complaint. I hate people that work a customer service job and cannot provide good or at least decent customer service. I did wait about an hour at Wendy's to get my order because they didn't have the baked potatoes ready so they ended up sizing my frosty for free and were very apologetic. I don't recall something like this happening to me luckily because I can be a bit of a hot head at times... specially about food . Did they even apologize? Oh wait I take it back, I went to Little Caesar's and the cashier was so incompetent that she had me waiting 35 minutes for a pepperoni yet, every person that walked in walked out with a pepperoni even though they did not place the order over the phone so I snapped and I got my pepperoni she said she didn't know. Really? How difficult is your job to remember 3 client orders and make sure that you follow the FIFO procedure- first in first out. Seriously anyone can be a cashier apparently. She got me mad and her friend started making fun of her for sucking at her job she laughed - if it were me I would be embarrassed specially since she was too busy flirting with the guys ordering after me.

jlove92 : I did better than just call someone, I went straight to Twitter and spent some time screaming and cursing at them lol.

These are the people that want minimum wage to be bumped to 15 an hour, right? That doesn't seem to make sense.

I've never run into fast food problems with waiting but I'm not at fast food places all that often. I'm sure I've run into it but I give those folks a lot of patience because they may not get the best training, they don't get a ton of positive reinforce from the people ordering food, and they get yelled at a lot for doing a minimum wage job.

I'd rather support them and tell them thanks for working and making my food. It's not an awesome job and they're holding it down as best they can. I give them the benefit of the doubt. I'll be patient because the worst thing that can I happen is I have to wait ten or fifteen minutes to eat. I'll take that over having to grow my own food or run down animals in Africa or something.

There was a woman most likely from India working a food stand at Greer Stadium in Nashville that spoke barely any English at all that had to take 5 minutes to pull out her phone to calculate my change when I went to buy some ICEEs. Now don't get me wrong, I like foreigners. I like to learn about their home country and their customs and cultures. But if you have trouble with conversational English and basic addition/subtraction, you might want to find an occupation not pertaining to CS. It works out better for everyone that way.

I didn't even mind the wait that much. I just thought it was ridiculous that she had to use a calculator. Other than that, it seems to be a running theme that no one working at Burger King can get an order right. Literally ever BK I've been to notoriously gets the order wrong. To be fair, they're almost always swamped and, as Ghostbear has pointed out, not a lot of places correctly train their employees, but you'd think they'd get the hang of it after a while.

I would just like to weigh in my opinion on this topic since I'm a production manager at a fast food establishment. What takes so long to get peoples orders out is short staffing and the mentality of your workers, and over working your workers. For example at the store I've been transferred to so that way they can pass an important  inspection that is coming up, I literally have a staff of about 10 people(not including the 3 managers) and a maximum of 7 people collectively on the clock at a time (2 in the kitchen, 3 up front, 1 in drive thru window and then 1 manager being myself  )  and let me tell you its a struggle everyday to get food out efficiently especially during peak hours such as lunch and breakfast because the staff is way over worked nearly everyone is in over time, nobody gets breaks, nobody comes in to relief workers that have been there since 4am, put yourself s in their shoes(position) you work from 4am in the morning with no breaks at all and are asked(begged) to stay about an hour or two past your scheduled leave time everyday which leaves you exhausted, and generally frustrated not to mention your working with broken equipment half the time.

So to bottom line it, your waiting for food because of very poor staffing, broken equipment, over worked and underappreciated workers that have been working since anywhere from 4-6am with no breaks(some being minors at that) that are all in over time and are generally exhausted.  

Divine would be right and usually they have people that have overlapping duties or orders and that will cause snags or someone did not think to put down a basket of fries when it was running low or to replenish stuff during a lull.

You go to the most awful places.
I need to get a map of all the places you visit and mark them off to NEVER go there if I am in the area... 

zanderlex : when I was at bk one morning they had me wait about 45 to 50 minutes just for 2 breakfast sandwiches I ordered that time they gave me a free medium soft drink for having to wait so long,I also notice that sometimes when you go into these fast food places to place your order they always have you wait longer if they are very busy at the drive-thru but I think the reason why sometimes customers have to wait a long time for orders could be because of improper training or because they are short staffed one time I was in a pizza hut and they had just I server working in the whole front part of the restaurant she not only had to seat and serve people but she also had to operate the register,companies many times will purposely cut down on staff just so the higher ups who run the company can make more money

no 8120 : They probably prioritize the Drive-Thru because the logical conclusion would be that they're in more of a hurry, else they would've come inside. That's not always a correct assumption, though. On many occasions, my dad would skip the Drive-Thru because it was backed up all the way around the building and went inside.

More like it's slow-food haha amirite guys

At McDonald's I just wanted a drink. The guy forgot to give me my cup so I was waiting to get someone's attention just for a cup! It's a good thing I was not dehydrated or anything lol I probably would have like died or something. I worked at a McDonald's before though if they keep the cups closer to them then it is not that hard to remember to give the customer his or her drink! 

I think we have all had moments like this. Usually I don't try to get pissy at them for taking forever, because if they mess it up, or if they remember you from a blow up, they will do stuff to your food. I know people who work fast food, and heard some of the stuff they have seen people do. I get that it's frustrating, but sometimes patience is key. Last week me and my girlfriend went and got some food at McDonald's as we were in a hurry, and it took them almost 30 minutes. Granted they were very busy, but 30 minutes for fast food? I never had it take that long. We went through the drive up too, the lady did apologize, but the plus side, the food tasted "fresh" about as fresh as fast food can get lol.

Once I ordered an order of Baconator Fries from Wendy's and it took twice as long as it normally takes for me to get a Baconator, Baconator Fries, and a Vanilla Coke from the same one.

Well, it never happened to me, but once my aunt and uncle went to Bojangles for food. The wait took forever, and when they finally got their food, the order was not what they asked for.

Long wait and wrong food, good day for them

This actually happened to a group of friends and I in February.

We walked to a Wendy's, all 15 of us maybe. We all made separate orders.

So they do everyone before us, and then they start doing our orders. They do everyone BUT my friend who ordered like, 5th. We all finished eating before he finally got his meal and he wasn't even hungry because he was too pissed off.

I've sat in a car waiting for fast food for probably about 2 hours straight. It wasn't fun.

I don't complain anymore because I just have a harder time caring about myself and my needs or desires but back then it was pretty annoying. Anymore we can't really eat out for the sole fact that money is tight and I can't afford that stuff.

I will never order from Sonic again. I got a burger from them and it was on bread and it seemed cold. Not to mention that is just unappetizing. I mean,if you know you are low on hamburger buns,take some money out of the drawer,get someone to drive to the closest store and buy buns. It is not that hard.

I always hate waiting for food in general. 

I've never waited that long to get my food but I've had my order swapped with someone else's multiple times. The workers over here are all very polite so I didn't think of it as a big issue since I got my food in the end.