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Davideo7
01-23-22 07:29 PM
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Vizzed is Back Online

 

01-23-22 07:29 PM
Davideo7 is Offline
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Vizzed went down over 2 days ago for unplanned reasons. I had contacted Hostgator and they said it would take up to 48 hours for the server to be brought back online. Here's what they had to say:

"It would appear that your server encountered an issue when it was rebooted due to the newest kernel installed being corrupt. I was able to get the server back online by booting into the older kernel installed on the server, then reinstalling the new kernel.

The server is now running and the services all appear to be running with out any issues. This issue you encountered is not a common thing, and just a random failures that can happen rarely."

I know a lot of companies are under staffed these days but it being down for this long was unacceptable in my opinion. I might consider looking into another company to host the site in the upcoming months, possibly Azure (Microsoft) or Google.
 
Vizzed went down over 2 days ago for unplanned reasons. I had contacted Hostgator and they said it would take up to 48 hours for the server to be brought back online. Here's what they had to say:

"It would appear that your server encountered an issue when it was rebooted due to the newest kernel installed being corrupt. I was able to get the server back online by booting into the older kernel installed on the server, then reinstalling the new kernel.

The server is now running and the services all appear to be running with out any issues. This issue you encountered is not a common thing, and just a random failures that can happen rarely."

I know a lot of companies are under staffed these days but it being down for this long was unacceptable in my opinion. I might consider looking into another company to host the site in the upcoming months, possibly Azure (Microsoft) or Google.

 
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01-23-22 08:18 PM
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I'm glad the site is back up with no further complications etc.

But I do agree that it's not okay for it to take this long for them to fix an issue that was caused on their end. You'd think especially during these times they would want to prioritize keeping their clients happy and getting to issues quickly so they don't switch to another host.
I'm glad the site is back up with no further complications etc.

But I do agree that it's not okay for it to take this long for them to fix an issue that was caused on their end. You'd think especially during these times they would want to prioritize keeping their clients happy and getting to issues quickly so they don't switch to another host.

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01-24-22 09:47 AM
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I was wondering what had happened. As I tried over the past couple days to visit. Is there a good place to catch updates and news, for when the site is down? I'm following the Facebook and Twitter, but didn't catch any updates.
I was wondering what had happened. As I tried over the past couple days to visit. Is there a good place to catch updates and news, for when the site is down? I'm following the Facebook and Twitter, but didn't catch any updates.

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01-24-22 02:00 PM
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Glad it was just an issue, it's always worrying to see the site being down for prolonged periods of time.

Even if it's a rare failure, it doesn't seem like it should have taken them so long to bring it back up. I can understand why would you want to look for other companies to host it, I think it's not the first time this host has given you problems either so we'll stay on the lookout for possible news regarding this aspect.
Glad it was just an issue, it's always worrying to see the site being down for prolonged periods of time.

Even if it's a rare failure, it doesn't seem like it should have taken them so long to bring it back up. I can understand why would you want to look for other companies to host it, I think it's not the first time this host has given you problems either so we'll stay on the lookout for possible news regarding this aspect.

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01-24-22 03:56 PM
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Always glad to see the site back up though I agree with the others the wait was a bit long for something on their end but with not many issues with them in the past I'd be a bit worried about how much of a cost difference it'd be to change the host to something like google which to be fair I know nothing about but I just hope that it'd not be too much more expensive.

ksb1082 : Can I recommend the discord? I feel like that's the best place for getting updates on the site.
Always glad to see the site back up though I agree with the others the wait was a bit long for something on their end but with not many issues with them in the past I'd be a bit worried about how much of a cost difference it'd be to change the host to something like google which to be fair I know nothing about but I just hope that it'd not be too much more expensive.

ksb1082 : Can I recommend the discord? I feel like that's the best place for getting updates on the site.

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01-24-22 06:00 PM
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Furret : Exactly. Services like Hostgator are losing a lot of business to Google Cloud, Microsoft Azure and Amazon AWS. They didn't even compensate me at all with a small refund.


ksb1082 : Facebook is where I'm suppose to give updates but that was my failure to do that I think I need someone dedicated to posting updates for me on Facebook.


EX Palen : With how many services there are now days, it's possible that I could find a better solution that's also cheaper. The only thing that's stopping me from doing it sooner rather than later is the amount of time it takes to migrate to a new service, and that results into some more down time and potential unforeseen issues.


SonicOlmstead : Downtime like that also hurts search engine reputation
 
Furret : Exactly. Services like Hostgator are losing a lot of business to Google Cloud, Microsoft Azure and Amazon AWS. They didn't even compensate me at all with a small refund.


ksb1082 : Facebook is where I'm suppose to give updates but that was my failure to do that I think I need someone dedicated to posting updates for me on Facebook.


EX Palen : With how many services there are now days, it's possible that I could find a better solution that's also cheaper. The only thing that's stopping me from doing it sooner rather than later is the amount of time it takes to migrate to a new service, and that results into some more down time and potential unforeseen issues.


SonicOlmstead : Downtime like that also hurts search engine reputation

 
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01-24-22 08:34 PM
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I'm happy that the site is back up and nothing was lost. I'm also happy that the hosts got back to you and explained what had happened. As someone that has been hosting sites myself with other hosts, that's not too common, at least not getting as clear of an answer that you got is common. Since everything seems to be back up and running, let's get back to work!
I'm happy that the site is back up and nothing was lost. I'm also happy that the hosts got back to you and explained what had happened. As someone that has been hosting sites myself with other hosts, that's not too common, at least not getting as clear of an answer that you got is common. Since everything seems to be back up and running, let's get back to work!

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01-26-22 09:02 AM
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Oh dear I didnt notice that....I guess it happened after I posted a thread here when I came for a visit. glad the site is back up though. @.@
Oh dear I didnt notice that....I guess it happened after I posted a thread here when I came for a visit. glad the site is back up though. @.@

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01-27-22 03:48 AM
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It's good that you've at least got it back up now. I'm very much a fan of supporting smaller services that aren't part of the current tech monopoly, but this probably would get me looking at other options. I was wondering what was going on, but I just dismissed it as my internet being wonky. If Vizzed didn't need so much storage and everything, I'd suggest self-hosting, but it's not that simple in this case.
It's good that you've at least got it back up now. I'm very much a fan of supporting smaller services that aren't part of the current tech monopoly, but this probably would get me looking at other options. I was wondering what was going on, but I just dismissed it as my internet being wonky. If Vizzed didn't need so much storage and everything, I'd suggest self-hosting, but it's not that simple in this case.

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