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PS4 Subscription didn't go through

 

04-16-15 02:32 AM
thing1 is Offline
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thing1
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So, I bought a PS4 a few weeks ago, and I bought the PSN Subscription for a year, too. I downloaded the free games after I put my code in, so I thought I was good. 

Well, I just went on to my PSN account on the PlayStation Website, and it says I need to renew my subscription. 

What do I do about this? Is there a number I can call or something to make sure nothing is wrong? 

alexanyways :  
legacyme3 :  

You guys are the only ones I know off the top of my head for sure that have either a PS3 or a PS4, and know your stuff about PSN. Any help?
So, I bought a PS4 a few weeks ago, and I bought the PSN Subscription for a year, too. I downloaded the free games after I put my code in, so I thought I was good. 

Well, I just went on to my PSN account on the PlayStation Website, and it says I need to renew my subscription. 

What do I do about this? Is there a number I can call or something to make sure nothing is wrong? 

alexanyways :  
legacyme3 :  

You guys are the only ones I know off the top of my head for sure that have either a PS3 or a PS4, and know your stuff about PSN. Any help?

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04-16-15 03:20 AM
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From the PS website...

"You may contact us by phone Mon - Fri, 8AM - 8PM Pacific or Sat, 7AM - 6PM Pacific
by calling 800-345-SONY. The average wait time is up to 15 minutes. (Closed on Sunday)."

I've never had this issue, so I have no clue what the issue is, but my guess would be either you were mistaken about the length of your PS+ subscription, or you did something to accidentally cancel it.

By talking with them, you should be able to figure out what exactly happened.
From the PS website...

"You may contact us by phone Mon - Fri, 8AM - 8PM Pacific or Sat, 7AM - 6PM Pacific
by calling 800-345-SONY. The average wait time is up to 15 minutes. (Closed on Sunday)."

I've never had this issue, so I have no clue what the issue is, but my guess would be either you were mistaken about the length of your PS+ subscription, or you did something to accidentally cancel it.

By talking with them, you should be able to figure out what exactly happened.

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