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03-29-24 08:54 AM

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Can´t make App Store purchases
I forgot ALL the answers to security questions
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TouchMaster97
04-04-17 12:26 PM
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pokemon x
04-04-17 05:37 PM
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Can´t make App Store purchases

 

04-04-17 12:26 PM
TouchMaster97 is Offline
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I recently tried to purchase something on my iPad, but it demands me to answer security questions. The problem is, I forgot ALL of the security question answers. I tried to reset the security questions, but it demands that I must answer a security question to reset the security questions. I´m completely stumped with an account that can´t purchase anything. I need help.
I recently tried to purchase something on my iPad, but it demands me to answer security questions. The problem is, I forgot ALL of the security question answers. I tried to reset the security questions, but it demands that I must answer a security question to reset the security questions. I´m completely stumped with an account that can´t purchase anything. I need help.
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04-04-17 01:52 PM
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How do you forget things like "The name of your first pet?" or "The name of the Elementary School you attended?" lol. Those questions are designed to be things you should easily remember even after years of not using them  

At this point your best bet is probably to either call their support number over the phone, or take it in to a store that offers official customer support services for Apple products.

That, or factory reset the device altogether, though I'm not sure that would have any effect on your account or the security questions tied to it... 

( I'm just guessing here by the way. I've never owned any kind of Apple devices besides an iPod ).
How do you forget things like "The name of your first pet?" or "The name of the Elementary School you attended?" lol. Those questions are designed to be things you should easily remember even after years of not using them  

At this point your best bet is probably to either call their support number over the phone, or take it in to a store that offers official customer support services for Apple products.

That, or factory reset the device altogether, though I'm not sure that would have any effect on your account or the security questions tied to it... 

( I'm just guessing here by the way. I've never owned any kind of Apple devices besides an iPod ).
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04-04-17 05:11 PM
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I'm not heavily experienced in Apple products either, but, If you have your tablet set up with the iCloud activation lock thing, don't bother trying a factory reset. Without your iCloud login info, no one but Apple themselves can crack the activation lock. I know, we found an iPhone 6 in great, working order on the side of the road and it's completely useless without the login info. You're bet bet, and maybe only bet, is to take it somewhere that services stuff like that, or contact Apple and see what they can do.
I'm not heavily experienced in Apple products either, but, If you have your tablet set up with the iCloud activation lock thing, don't bother trying a factory reset. Without your iCloud login info, no one but Apple themselves can crack the activation lock. I know, we found an iPhone 6 in great, working order on the side of the road and it's completely useless without the login info. You're bet bet, and maybe only bet, is to take it somewhere that services stuff like that, or contact Apple and see what they can do.
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(edited by m0ssb3rg935 on 04-04-17 05:12 PM)    

04-04-17 05:36 PM
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Your real best bet is go to forgot apple ID or password on appleid.apple.com generate a support pin somewhere on there and then contact customer support via apple. As far as I am aware if you went to a store like bestbuy and tried getting support there they would do exactly the same thing or tell you they can't do anything. Mostly because they have no access to apples users server thing.
Your real best bet is go to forgot apple ID or password on appleid.apple.com generate a support pin somewhere on there and then contact customer support via apple. As far as I am aware if you went to a store like bestbuy and tried getting support there they would do exactly the same thing or tell you they can't do anything. Mostly because they have no access to apples users server thing.
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04-04-17 05:37 PM
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Your real best bet is go to forgot apple ID or password on appleid.apple.com generate a support pin somewhere on there and then contact customer support via apple. As far as I am aware if you went to a store like bestbuy and tried getting support there they would do exactly the same thing or tell you they can't do anything. Mostly because they have no access to apples users server thing.

Edit I just realized I double posted.. I don't have internet again and having been using my phone hotspot with 3G signal usually..
Your real best bet is go to forgot apple ID or password on appleid.apple.com generate a support pin somewhere on there and then contact customer support via apple. As far as I am aware if you went to a store like bestbuy and tried getting support there they would do exactly the same thing or tell you they can't do anything. Mostly because they have no access to apples users server thing.

Edit I just realized I double posted.. I don't have internet again and having been using my phone hotspot with 3G signal usually..
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(edited by pokemon x on 04-06-17 11:27 AM)    

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